Easter Closing

Servcom USA will be closed Friday, April 10th for Easter.

New Portal Site to be launched next Thursday!

As part of our commitment to provide exceptional and comprehensive technology support for your organization, we will be rolling out our new Client Access Portal in approximately 4 days. There will be a number of enhancements in the new portal, including an improved user interface and service ticket submission form. Additionally, the process of updating tickets with notes and attachments will be much easier.

Your existing user name and password will work in the new portal, and you will have access to online help and a training video as soon as you login. We will provide you with the new login page web address when a launch date is finalized. Please contact us with any questions.

Outage

Due to some technical maintenance, Servomusa will be experiencing a brief outage of the Internet at Servcom that will affect email, Sharepoint, and the VPN on Friday, March 6th, 2009 from 6:00pm-7:00pm. We are sorry for any inconvenience this might cause and we appreciate your understanding.

Server Outage

Due to a server change, our website and email may be down briefly (15 - 20 minutes) between 3:35pm and 5:00pm, EST, today only.

We appreciate your patience while we proceed with this upgrade.

Monitoring Platform Enhancements

During the next two weeks, we will be migrating and upgrading our monitoring platform. We will be providing free upgrades to the newest version for all existing monitoring customers.* During this period, we will experience temporary outages in our monitoring and remote access capabilities. These should be resolved by the end of the month.

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*Upgrades will be provided based on the recommended system performance. Clients whose servers do not exceed recommended system requirements will not receive this update until a individual review of their site has been finished.

Closing Notice

On Monday, 1/19, Servcom USA will be closed for the Martin Luther King, Jr. holiday.

We Used our Disaster Recovery Plan Today; Is Yours Ready?

Due to today's high winds, our Rock Hill and Columbia offices both lost power for approximately five hours today. From 4pm to 8:30pm, our internet connection was also not functioning. As a result, our website was temporarily offline and email delivery to Servcom USA addresses was delayed.

As of 9pm EST, both sites are back up and running without any problems.

Did your site suffer any downtime during the storms? Let us work with you today to prevent problems next time.

But what if your computers didn't survive a power surge? Can your business recover all of your data and be up and running tomorrow morning? If your answer is "No" or "I don't know," call us today. We will make sure your business can survive any disaster.