In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Tuesday, May 10th.Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
If you miss us, you can always follow us on Twitter or Facebook.
Friday, April 29, 2011
Friday, April 15, 2011
Closing Date - Easter Monday
Servcom USA will be closed in observance of Easter Monday on April 25th, 2011. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Tuesday, April 26th.
If you miss us, you can always follow us on Twitter or Like us on Facebook.
If you miss us, you can always follow us on Twitter or Like us on Facebook.
Terms of Service URL has Changed
The webpage hosting our Terms of Service has changed with our site update. Please update your bookmarks as needed.
You can access the Terms of Service at our new site here.
You can access the Terms of Service at our new site here.
New Website Is Live
It's been several years since we've done a website overhaul, so we are incredibly excited to present our brand-new, sleek, and modern website.
Go check it out at www.servcomusa.com.
And while you're there, take a second to follow us on Twitter or Like Us on Facebook.
Go check it out at www.servcomusa.com.
And while you're there, take a second to follow us on Twitter or Like Us on Facebook.
Monday, March 21, 2011
Training Day - March 25th
In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Friday, March 25th.Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
If you miss us, you can always follow us on Twitter @servcomusa or Like us on Facebook.
If you miss us, you can always follow us on Twitter @servcomusa or Like us on Facebook.
Tuesday, March 1, 2011
All Service Back Online
Servcom USA's power was restored overnight and all services are performing normally.
Monday, February 28, 2011
Power Outage
Because of today's inclement weather, power has been disrupted at our office.
Although our cloud-based services are working properly, some services (including LifeSaver 24x7 Network Monitoring) will be adversely impacted until power is restored.
We will update the blog when power has been restored. Please check back soon.
Although our cloud-based services are working properly, some services (including LifeSaver 24x7 Network Monitoring) will be adversely impacted until power is restored.
We will update the blog when power has been restored. Please check back soon.
Friday, February 18, 2011
Closing Date - President's Day
Servcom USA will be closed in observance of President's Day on February 21st, 2011. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Tuesday, February 22nd.
Monday, January 31, 2011
Terms of Service Updated
In order to better explain our commitment to our Clients privacy, we have updated our Terms of Service.
Please note that these Terms of Service are in effect as of Monday, January 21, 2011.
Read and download our Terms of Service here.
Please note that these Terms of Service are in effect as of Monday, January 21, 2011.
Read and download our Terms of Service here.
Tuesday, December 14, 2010
New Year's Hours and Closing Dates
Servcom USA will be holding special holiday hours from Monday, December 27th through Thursday, December 30th. For this week, we will only be working on critical issues and completing our end-of-year tasks. For non-critical tickets, we will be escalating tickets on a case-by-case basis. We ask that all tickets be opened through the Client Access Portal, when possible.
Servcom USA will be closed in observance of New Year's from December 30th, 2010 through January 2nd, 2011. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Monday, January 3rd, 2011.
Have a Happy New Year!
Servcom USA will be closed in observance of New Year's from December 30th, 2010 through January 2nd, 2011. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Monday, January 3rd, 2011.
Have a Happy New Year!
Christmas Closings
Servcom USA will be closed in observance of Christmas from December 23rd through December 26th, 2010. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Monday, December 27th.
From all of us here at Servcom USA, have a Merry Christmas!
From all of us here at Servcom USA, have a Merry Christmas!
Training Day - December 17th
In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Friday, December 17th.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Monday, November 22, 2010
Closing Date - Thanksgiving Weekend, November 24th - 28th
Servcom USA will be closed in observance of Thanksgiving from November 24th through November 28th, 2010. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Monday, November 29th.
Have a Happy Thanksgiving!
Have a Happy Thanksgiving!
Wednesday, November 3, 2010
Closing Date - Veterans Day, November 11th
Servcom USA will be closed in observance of Veteran's Day on November 11th, 2010. All tickets received via email, phone, or the Client Access Portal will be answered beginning at 10 AM on Friday, November 12th.
Wednesday, October 13, 2010
Email is back up
We have completed our initial migration to our new, High-Availability online email service! If you sent anyone at Servcom USA an email anytime on Wednesday, and it bounced back to you, please resend it now.
Temporary Email Outage
Our email server is down for migration-related maintenance at the moment. If a message you send bounces back, please wait until we get the email flow back up and running.
Friday, October 8, 2010
Closing Date - Columbus Day, October 11
On Monday, October 11th, Servcom USA will be closed for Columbus Day.
Please note that all tickets and issues opened through email or the Client Access Portal on the 6th will be recieved on October 12th at 10:00am.
Please note that all tickets and issues opened through email or the Client Access Portal on the 6th will be recieved on October 12th at 10:00am.
Wednesday, September 15, 2010
Training Day - September 24th
In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Friday, September 24th.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Monday, August 30, 2010
Closing Date - Labor Day, September 6
On Monday, September 6th, Servcom USA will be closed for Labor Day.
Please note that all tickets and issues opened through email or the Client Access Portal on the 6th will be recieved on September 10th at 10:00am.
Please note that all tickets and issues opened through email or the Client Access Portal on the 6th will be recieved on September 10th at 10:00am.
Wednesday, August 11, 2010
Training Day - August 16th
In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Monday, August 16th.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
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